Privacy Policy

Legal entity name: Jardin Botanica (OPC) Pvt. Ltd.

Brand name: Jardin Botanica

Registered address: 153, Floor 4, Zone 1, M.P. Nagar, Bhopal, M.P. 462011

Contact email: hello@jardinbotanica.com

This Policy applies to: Visitors to our Site, Customers who place orders, People who sign up for our newsletter, waitlist, or updates, and People who contact us (email, forms, social).

We collect the following types of information:

We use your personal data to: Process orders, payments, deliveries, returns, and refunds

Communicate with you about your order (confirmations, shipping updates, service messages)

Provide customer support and resolve issues

Send marketing communications if you opt in (email/SMS), and measure their performance

Maintain site security, prevent fraud, and protect our business and customers

Improve our Site, products, and customer experience (analytics and performance)

Comply with applicable laws, regulations, and lawful requests

Verify phone numbers for cash on delivery orders, confirm order authenticity, and help prevent fraudulent or unsuccessful deliveries.

Marketing: If you sign up to receive marketing texts or emails, you can unsubscribe anytime using the link in our emails. If we send SMS (if enabled), you can opt out using the instructions in the message or by contacting us.

Cookie preferences: Where required, we provide a cookie banner to accept/reject non-essential cookies.

We use cookies and similar technologies to: Keep the Site working (essential cookies)

Understand Site usage and improve performance (analytics cookies, if enabled)

Support advertising/retargeting (marketing cookies, if enabled). You can manage cookies through our cookie banner (where available), and/or your browser settings (you can block or delete cookies). Note: Blocking certain cookies may impact how the Site functions.

We use Razorpay to process payments. When you pay, your payment details may be collected and processed by Razorpay in accordance with their terms and privacy practices. We receive confirmation of payment and limited transaction details needed to fulfill your order. Razorpay privacy policy: https://razorpay.com/privacy/

Buyer privacy notice: https://razorpay.com/buyer-privacy-notice/

We use Brevo to send transactional emails, including order confirmations, shipping updates, and service communications, as well as marketing emails where you have opted in. Brevo may process your contact details and email engagement data, such as opens and clicks, to help us deliver and improve these communications.

We use MSG91 to send one-time passwords (OTPs) via SMS for phone number verification, including verification of cash on delivery orders. Your phone number and relevant verification information may be processed by MSG91 for this purpose.

OTP verification messages are transactional and do not constitute consent to receive marketing communications.

Brevo Privacy Policy: https://www.brevo.com/legal/privacypolicy

MSG91 Privacy Policy: https://msg91.com/privacy-policy

Our Site is hosted by Hostinger, a web hosting provider. Personal data you submit through the Site (such as order details and contact information) may be processed and stored on servers managed by Hostinger or its infrastructure partners on our behalf.Hostinger is responsible for securing the underlying hosting environment, while we remain responsible for how our website and systems are configured and how personal data is handled within them (including access controls and encryption where applicable).Depending on how our services are configured and where our service providers operate, your personal data may be processed in locations outside India. We take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable law and our vendor commitments.

Hostinger Privacy Policy: https://www.hostinger.com/privacy-policy

We share personal data only as needed to run our business, including with: Website and hosting provider: Hostinger

Payment processor: Razorpay

Email/SMS service provider: Brevo

SMS and OTP verification provider: MSG91

Shipping and logistics partners: Delhivery

Professional advisors and authorities where required by law (accountants, lawyers, regulators). We do not sell your personal data.

Some of our service providers may process data outside India. When this happens, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable law and vendor commitments.

We keep personal data only as long as necessary for: Order fulfillment and customer support

Legal, tax, accounting, and compliance requirements

Security and fraud prevention

Marketing until you unsubscribe/withdraw consent (as applicable)

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is 100% secure, but we work to protect your information and reduce risk.

Subject to applicable law, you may request: Access to your personal data

Correction of inaccurate data

Deletion of your personal data

Withdrawal of consent (where processing is based on consent)

Information about how your data is processed. To make a request, email: hello@jardinbotanica.com. We may need to verify your identity before completing requests.

Our Site is not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Effective date".