Complimentary shipping on all orders

Returns & Exchanges

At Jardin Botanica, each product is crafted and packaged with care. For reasons of safety, hygiene, and quality assurance, we cannot accept returns or exchanges once a product has been opened or used.

Damaged or Defective Items

We only accept returns in the rare case that an item arrives damaged or defective.

Include order details and photographs

We'll arrange replacement or refund

Non-Returnable Items

We do not accept returns for reasons of personal preference or change of mind.

Candles

Hand washes & lotions

Body washes

Fragrance diffusers

While candles may seem returnable if unused, their delicate packaging often does not withstand transit twice, and we want every customer to experience their product in perfect condition.

Questions or Concerns?

If you ever have a concern about your order — whether or not it falls within this policy — please write to us.

hello@jardinbotanica.com

We will always do what we can to ensure your experience with Jardin Botanica is a happy one.

Thank you for choosing us